Client Service Representative

About the Role

The Client Service Representative acts as a key point of contact for clients, ensuring communication is timely, clear, and professional. This role supports a premium client experience by handling inquiries, follow-ups, updates, and coordination across multiple touchpoints.

Key Responsibilities

• Respond to client questions and service-related requests
• Maintain regular communication and status updates
• Coordinate with internal teams to support client needs
• Track client interactions and ensure follow-up is completed
• Help resolve routine issues with professionalism and care
• Support onboarding and general service coordination
• Contribute to a smooth and trusted client journey

Requirements

• 2+ years of experience in client service, hospitality, or customer support
• Strong communication and interpersonal skills
• Professional, calm, and service-oriented mindset
• Strong organizational and follow-up skills
• Ability to manage multiple conversations and priorities
• Experience working with premium clients is a plus