Privacy Policy

What Personal Data Do We Collect

When you browse our site, we may collect the following categories of personal data about you:

• Identification data (e.g., surname, first name, email address, region, type of device)
• Professional data relevant to property management inquiries (e.g., company name, propertyaddress, portfolio details)
• Technical data (e.g., IP address, type of browser used) and any personal data contained in anycorrespondence you send to us

Information You Provide to Us

This information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website, including property managementinquiry forms, consultation request forms, and contact forms
• Records and copies of your correspondence (including email addresses) if you contact us or wecontact you
• Information provided when you contact us via WhatsApp, such as phone number and the purposeof your inquiry
• Financial data and other information relevant to service charge accounts, management fees, andproperty valuations• Your search queries on the Website

Usage Details, IP Addresses, Cookies and Other Technologies

As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including: details of your visits to our Website(traffic data, location data, logs), information about your computer and internet connection (IP address, operating system, browser type).

The information we collect automatically is statistical data. It helps us to improve our Website and deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return toour Website.

We use cookies on our site. To find out more about the cookies we use and the purposes that we usethem for, please refer to our Cookie Policy.

Provision of your personal data is voluntary, but we will be unable to provide you with the services andinformation you request without it. For example, if you contact us through the site, you will need toprovide us with your contact details so that we can respond to you.

Where Personal Data Is Collected

This Policy applies to personal data we collect:

• On the Website
• Through instant messaging applications such as WhatsApp
• On the inquiry and contact forms on the Website
• In email, text, and other electronic messages shared between you and the contact informationprovided on the Website
• When you interact with our advertising and applications on third-party websites and services

We collect data directly from you when you provide it to us, automatically as you navigate through the site(including through cookies, web beacons, and other tracking technologies), and from third parties such asour business partners.

How We Use Your Personal Data

We use the data that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you
• To provide you with property management, facilities management, and advisory services that yourequest from us
• To process service charge accounts, management fees, and financial reporting
• To communicate maintenance schedules, compliance updates, and operational notices relevant tomanaged assets
• To comply with regulatory requirements from RERA, Dubai Land Department, Dubai Municipality,Civil Defense, and the Department of Economy and Tourism (DET)
• To notify you about changes to our Website or any services we offer or provide
• To allow you to participate in interactive features on our Website• For any other purpose with your consent

Marketing

Processing for marketing purposes is generally based on your consent. It is not mandatory for you to giveconsent for the use of your personal data for these purposes, and you will suffer no consequence if youchoose not to (aside from not being able to receive further marketing communications from us).

If you provide your email address or mobile number when engaging our services, that email address ormobile number may be used to send you direct marketing communications regarding our own similarservices. You will be given the opportunity to object to this processing with each marketingcommunication.

If you do not want us to use your personal data in this way, please contact us at info@statglobal.ae. Uponreceipt of such notice, the Company will cease all direct marketing activities involving your personal data.

Recipients of the Data

The Data may be disclosed: to third parties who need to perform specific activities in relation to the Data,in accordance with the purposes of the processing, or to service providers to the Data Controller; and inother circumstances, such as acquisitions and sales to potential third-party companies, when we expectto sell or transfer part of or all our business.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify anyindividual, without restriction. In the context of our processing operations, we may communicate yourpersonal data to the following recipients:

• To our subsidiaries and affiliates
• To contractors, service providers, MEP contractors, security firms, cleaning companies, and otherthird parties we use to support our property and facilities management services
• To property owners and tenants where necessary for the management of a property under ourmandate
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,dissolution, or other sale or transfer of some or all of the Company's assets
• To competent courts, public authorities, government agencies, and law enforcement agencies
• To comply with any court order, law, or legal process, including to respond to any government orregulatory request (RERA, DLD, Dubai Municipality, Civil Defense, DET)
• To enforce or apply our Terms and Conditions and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of theCompany, our clients, or others

Choices About How We Use and Disclose Your Information

• Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure for Third-Party Advertising: If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by emailing us at info@statglobal.ae.
• Promotional Offers: If you do not wish to have your email address or contact information used by the Company to promote our own or third parties' services, you can opt out by emailing us atinfo@statglobal.ae.

Cross-Border Transfer of Data

Should your personal data be transferred outside the country in which you reside, we ensure that the level of protection your personal data is given is not adversely affected by such transfers. This means thateach intended transfer is based on one of the following mechanisms: the existence of an adequacydecision issued by the relevant data protection authority; the conclusion of standard contractual clauses;or the existence of an exemption related to specific situations provided for by the relevant data protectionlaws and regulations.

Data Security

The Company must guarantee adequate security of the personal data it processes. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

Data Subject Rights

In accordance with the applicable data protection laws, you have the following rights as a data subject:

• You may request access to your personal data and request that it be rectified or erased
• You have the right to request that processing of your personal data be restricted or to object to the same
• You have the right to portability of your personal data
• Where processing is based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to your withdrawal

To exercise your rights, please contact us at info@statglobal.ae. To process your request efficiently, wemay ask you for certain additional information to confirm your identity.

Changes to Our Privacy Policy

The Company reserves the right to amend this Privacy Policy partly or fully, or simply to update itscontent, e.g., as a result of changes in applicable law. The Company will inform you of any substantial changes as soon as they are introduced (through a notice on the Website and through email notifications sent to users included in our mailing lists). Changes will be binding as soon as they are published on theWebsite.